Terms & Conditions

1. About us

The passmed.co.za website is operated by Passmed Pte. Ltd. ("Passmed", "we", "us", or "our"), a company registered in Singapore. Our registered address is available on request to support@passmed.com. By using passmed.co.za you agree to these Terms & Conditions and our Privacy Policy.

2. Eligibility

You must be 18 or older to use Passmed. Our service is designed for medical students and qualified medical professionals preparing for South African medical examinations. By creating an account you confirm you meet these eligibility criteria.

3. Account & security

You are responsible for keeping your account credentials confidential. Don\'t share your login with anyone else. Simultaneous logins from multiple locations may flag your account for review and, in cases of clear credential sharing, may result in account suspension.

4. Subscriptions & payment

One-off payments, no auto-renewal. All subscriptions are one-off purchases for a fixed duration (1, 2, 3, 6, or 12 months) at the price displayed at the point of purchase. We do not auto-renew. You will not be charged again at the end of your subscription period. When your subscription ends, your account remains active with limited demo access; to continue with full access you must actively choose a new paid plan.

Prices are displayed in South African Rand (ZAR). Payment is processed by Stripe, our PCI-compliant payment processor; we never store your full card details on our servers.

5. Free trial

We offer a 7-day free trial on every exam bank for new users, with no card required to start (up to 50 questions accessible during the trial). The trial does not auto-convert to a paid subscription. Questions answered during your free trial do not count toward the refund limit in section 6. We will not charge you at the end of the trial. To continue with full access after your trial ends, you must actively choose a paid plan from your account. If you don\'t, your account stays free with limited demo access.

6. Refunds, cooling-off & pass guarantee

We offer a 14-day money-back guarantee from the date of paid purchase, separate from your free trial period. This is in addition to your rights under the Consumer Protection Act 68 of 2008 ("CPA") and the Electronic Communications and Transactions Act 25 of 2002 ("ECTA"). Where applicable, ECTA section 44 provides for a 7-day cooling-off period for electronic transactions, subject to the exceptions in that Act.

You are eligible for a full refund if:

(a) you request the refund within 14 days of your paid purchase, and
(b) you have answered fewer than 50 questions in the relevant exam bank during your paid subscription. Questions answered during a free trial do not count toward this limit.

Refunds can be requested by emailing support@passmed.com; we process approved refunds to your original payment method within 10 business days.

Outside these terms, we may offer a partial refund or credit toward another exam bank at our discretion. Nothing in this section affects your statutory rights under the CPA, ECTA, or other applicable South African consumer protection law.

In addition to the 14-day guarantee above, we offer a Pass Guarantee: if you have attempted every question in an exam bank during your subscription, your overall average (based on your first attempt at each question, measured against your most recent subscription for that bank) is above 65%, and you still don't pass your exam, we will refund your subscription cost for that bank in full. To claim, email your official result to support@passmed.com within 30 days of the result being published. This Pass Guarantee is offered at our discretion in addition to the statutory and voluntary rights set out in this section, and does not affect your statutory rights.

7. Content & intellectual property

All questions, explanations, images, and editorial content on passmed.co.za are the intellectual property of Passmed Pte. Ltd. or our licensors. You may use this content for your personal study and exam preparation only. You may not copy, redistribute, publish, or commercially exploit any Passmed content without our written consent.

Bulk extraction (including via automated tools, screen-capture, OCR, or AI scraping) is expressly prohibited and constitutes a material breach of these terms.

8. Acceptable use

Don\'t use passmed.co.za to do anything illegal, harmful, fraudulent, or that infringes another person\'s rights. Don\'t attempt to disrupt the service, bypass access controls, reverse-engineer our software, or use our content to train AI models or for any other commercial purpose.

9. Availability & changes

We aim for 99.5% uptime, but cannot guarantee uninterrupted access. We may need to take the service offline for maintenance and will provide notice for planned downtime. We may update our questions, features, and pricing at any time; significant changes will be communicated by email and on the site.

10. Limitation of liability

The Passmed service is provided "as is" without warranties of any kind. While we take editorial accuracy seriously, our content is for educational purposes only and is not a substitute for clinical training, supervision, or professional judgement. We are not liable for any exam outcome, professional decision, or clinical decision made by a user. Nothing in these terms limits or excludes our liability where it cannot be excluded under South African law, including for death or personal injury caused by negligence, fraudulent misrepresentation, or any other liability that cannot be limited by law.

11. Termination

You may close your account at any time from your settings or by emailing us. We may suspend or terminate accounts that breach these terms (including credential sharing, content extraction, or fraudulent payment); in such cases, any voluntary money-back guarantee under section 6 is forfeit, but your statutory rights are unaffected. On termination, your access ends but our retention of your data is governed by our Privacy Policy.

12. Governing law & jurisdiction

These terms are governed by the laws of Singapore for all matters not relating to South African consumer protection. South African consumers retain all rights under the Consumer Protection Act 68 of 2008, the Electronic Communications and Transactions Act 25 of 2002, and the Protection of Personal Information Act 4 of 2013, and may bring disputes in the courts of the Republic of South Africa with jurisdiction over their place of residence.

13. Contact

Questions about these terms? Email support@passmed.com.